Working with partners to improve task success on Canada.ca:

The Digital Transformation Office works with federal institutions to make Canada.ca content easier to find and understand.

Our method includes working collaboratively to:

• set concrete usability targets
• perform usability tests on specific Government of Canada Services
• create prototypes for testing
• refine prototypes until they achieve at least a 20% improvement in task success

Past projects with our partners

Orientation and wayfinding

Purpose: Understand how people navigate Canada.ca. The findings have led to several design changes to improve navigation throughout Government of Canada websites.

Date: 2021

Partners: Agriculture and Agri-Food Canada; Immigration, Refugees and Citizenship Canada; Veterans Affairs Canada and Statistics Canada

Medical devices

Purpose: Make it easier for stakeholders subject to Canada’s medical device regulations to find and understand regulatory requirements.

Date: 2020

Partner: Health Canada

Electronic Procurement Solution

Purpose: Help develop a prototype for a new procurement website. We focused on the needs of businesses new to government procurement. We tested with small and medium enterprises not currently registered as suppliers to the Government of Canada.

Date: Spring/summer 2019

Partners: Public Services; Procurement Canada (PSPC)

Pay for the public service

Purpose: Make it easier for public servants to find and understand their pay information.

Date: 2019

Partner: Public Services; Procurement Canada

Recalls and safety alerts search optimization

Purpose: Help Health Canada prepare for implementing search functionality in a new Drupal-based RSAMS publishing infrastructure, to be launched in the 2020 to 2021 fiscal year.

Date: Fall 2019

Partners: Health Canada; Transport Canada

Canada Child Benefit

Purpose: Make it easier to find answers online to key questions about the Canada Child Benefit.

Date: 2019

Partner: Canada Revenue Agency

Travel advice and advisories

Purpose: Make it easier for Canadians to find and understand the travel advice and guidance available on Canada.ca.

Date: 2019

Partners: Global Affairs Canada; Immigration, Refugees and Citizenship Canada; Public Health Agency of Canada; Health Canada; Canada Border Services Agency

Contact the CRA

Purpose: Improve online task success by helping users find answers. Using call centre evidence and web analytics data, the Digital Transformation Office (DTO) partnered with Canada Revenue Agency to work towards improving outcomes.

Date: 2019

Partner: Canada Revenue Agency

EI maternity and parental benefits

Purpose: Make employment insurance maternity and parental benefits easier to find and understand for Canadians planning to expand their family.

Date: 2019

Partner: Service Canada, Employment and Social Development Canada

Student loans and grants

Purpose: Improve the success of students looking for loans and grants.

Date: Fall 2018

Partner: Employment and Social Development Canada

Find a job

Purpose: Make it easier for Canadians to find government jobs on Canada.ca.

Date: Summer 2018

Partners: Employment and Social Development Canada; Public Service Canada

Prepare for the citizenship test

Purpose: Make it easier for people to prepare for the Canadian citizenship test.

Date: Summer 2018

Partners: Immigration, Refugees and Citizenship Canada

Business account maintenance

Purpose: Make it easier for self-employed Canadians and small Canadian businesses to find answers and resolve issues on Canada.ca.

Date: March 2018

Partner: Canada Revenue Agency

Recalls and safety alerts

Purpose: Make it easier for Canadians to find and understand information about food and product recalls and safety alerts.

Date: Spring 2018

Partners: Health Canada; Canadian Food and Safety Inspection Agency; Transport Canada; Environment Canada

EI special benefits

Purpose: Make employment insurance maternity and parental benefits easier to find and understand for Canadians planning to expand their family.

Date: 2019

Partner: Employment and Social Development Canada

GST/HST and payroll

Purpose: Make it easier for Canadian businesses to fulfill their Goods and Services Tax (GST), Harmonized Sales Tax (HST) and payroll obligations.

Date: November 2017

Partner: Canada Revenue Agency

Disease and immunization information

Purpose: Make it easier for Canadians to make informed choices about vaccination.

Date: Fall 2017

Partners: Health Canada; Global Affairs Canada

Weather information

Purpose: Make it easier for Canadians to understand notifications about dangerous weather conditions.

Date: July 2017

Partner: Environment and Climate Change Canada

Travel documents

Purpose: Help those potential visitors to Canada to clearly understand what documentation is required to enter.

Date: 2017

Partner: Canada Revenue Agency

Business start-up activities

Purpose: Combine information from across departments so that Canadians easily get the whole picture on what the Government of Canada requires when starting a business.

Date: 2017

Partner: Canada Revenue Agency; Innovation, Science and Economic Development Canada