Travel advice and advisories: Working with partners
Make it easier for Canadians to find and understand travel advice and guidance from the Government of Canada.
Date
2019
Partner departments
- Global Affairs Canada (GAC)
- Immigration, Refugees and Citizenship Canada (IRCC)
- Public Health Agency of Canada (PHAC)
- Health Canada (HC)
- Canada Border Services Agency (CBSA)
Why this work matters
Canadians do a lot of travelling:
- accessing travel advice and advisories is one of the top 10 tasks on Canada.ca, with more than 11 million annual visits to the entry page for this section Footnote: Travel advice and advisories1
- in 2017, Canadians made 42.1 million same-day and overnight trips to the United States, and 12.8 million trips to overseas countries Footnote: Travel advice and advisories 2
- improving this content makes it easier for Canadians to find the information they need about travel to a specific destination so they can:
- make informed decisions
- understand the risks
- travel safely
Task success
Before | After | Improvement to task success |
---|---|---|
23% | 72% | +49%pts |
Task scenarios tested and improved
- Jeff is planning a 6-week trek to explore Indonesia. He takes Tylenol with codeine for arthritis pain. Can he bring this prescription medication into Indonesia with him?
- Jan is travelling to Malawi for her work. Has the Government of Canada advised against travel to that country?
- Carole is travelling in Spain. She has lost her passport and needs to get it replaced. What will she need to provide as proof of her Canadian citizenship?
- Rani is planning a vacation in Cuba. She will be purchasing health insurance, having heard that she will need to show proof of this on arrival. Is there anything specific the insurance policy should include?
- Jeanine is planning a destination wedding. She wants to get married in the Cayman Islands during the September long weekend. Are there any serious safety risks that could affect her plans?
- The Canadian government provides a list of recommendations for Canadians travelling abroad. What is the first recommendation?
- Daniel is in London, England, and needs to have a document notarized by a Canadian consular official. Can he make an appointment at the London office of the High Commission of Canada?
- After spending time with friends in Panama, Maya is heading to Costa Rica for a week-long vacation. Does she require a Yellow Fever vaccination to go to Costa Rica?
- Marco is travelling to Cambodia for his job. Has the Canadian government issued a travel advisory for that country?
Research summary
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