Canada Child Benefit: Working with partners

Make it easier for Canadians to find and understand information related to the Canada Child Benefit.

Date

2019

Partner department

• Canada Revenue Agency

Why this work matters

• Nearly 3.7 million Canadian families received close to $24 billion in annual Canada Child Benefit payments between July 2018 and June 2019

Task scenarios tested and improved

• You didn't get your usual child benefit payment in June. Which of the reasons below would cause payments to stop?
• Mart's second child was just born this month. How much Canada Child Benefit will Mart now get every month?
• Exactly which day in December will your Canada Child Benefit payment be deposited?
• Peter's kids are living with his ex. They will start coming to stay with Peter for 2 weekends per month. Should he apply for the Canada Child Benefit?
• The kids usually live with Kom but are coming to live with Jad for the summer holidays. What steps should they take so Jad gets the Child Benefit for those months?
• If you were separated and sharing custody, could the two of you choose what percentage of the Canada Child Benefit each of you will get?
• Petra's July Child Benefit payment arrived and it is much less than she received in June. What is the most likely reason for this change?
• Petra didn't work last year while she finished school. What is the one official thing she must do every year in order to keep getting Canada Child Benefit payments for her daughter?
• Does it take longer to get your first Canada Child Benefit payment if you apply by mail than if you register/use My Account and apply online?
• Is it safe to close your old bank account before your June 20 Child Benefit payment? You changed your direct deposit to a new bank account number on June 5.