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Orientation and wayfinding: Working with partners

All government departments are adopting the look. The design needs to adapt to their needs. We explored navigation and design options to help people get to and use the services they need, while maintaining confidence and trust in



Partner departments

Why this work matters

Task success

Before After Improvement to task success
54% 61% In contrast to other optimization projects where large improvements were expected, in this project we were looking to maintain or, hopefully increase, task success despite removing the menu and changing to the design. We achieved our goal.

Research summary

Wayfinding on

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