Orientation and wayfinding: Working with partners
All government departments are adopting the Canada.ca look. The design needs to adapt to their needs. We explored navigation and design options to help people get to and use the services they need, while maintaining confidence and trust in Canada.ca.
Date
2021
Partner departments
- Agriculture and Agri-Food Canada
- Immigration, Refugees and Citizenship Canada
- Veterans Affairs Canada
- Statistics Canada
Why this work matters
- Finding and using services delivered by different government departments should be simple, consistent and accessible to all Canadians
- People need to be able to clearly recognize official government information and services to avoid deceptive and fraudulent sites
Task success
| Before | After | Improvement to task success |
|---|---|---|
| 54% | 61% | In contrast to other optimization projects where large improvements were expected, in this project we were looking to maintain or, hopefully increase, task success despite removing the menu and changing to the Canada.ca design. We achieved our goal. |
Research summary
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