Continuous improvement of web content

Continuously improving web content is essential to ensure people get what they need from their government.

Services and information

Choosing what to improve

Use a task-based approach, top tasks, improving the right thing

Organizing and preparing your team

Establish your team, set up your governance structure, plan for efficient approvals

Research and prototyping

Process, initiation, discovery, baseline testing, prototyping, comparison testing

Designing content

Focus on task success, foster trust, build in accessibility and inclusivity, help people find, understand and use the content

Monitoring and measuring success

Establish performance indicators, GC Task success survey, continuous improvement

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