Continuous improvement of web content: Canada.ca design

Continuously improving web content is essential to ensure people get what they need from their government.

Services and information

Use a task-based approach, top tasks, improving the right thing

Establish your team, set up your governance structure, plan for efficient approvals

Process, initiation, discovery, baseline testing, prototyping, comparison testing

Focus on task success, foster trust, build in accessibility and inclusivity, help people find, understand and use the content

Establish performance indicators, GC Task success survey, continuous improvement