Accessibility feedback process at [Institution name]:

Your feedback will help [Institution name] identify and break down accessibility barriers. Provide feedback on our accessibility plan, our progress reports, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.

On this page

• How to provide feedback
• Submit anonymous feedback
• If you want a response
• What we do with your feedback
• Request an alternate format

How to provide feedback

• Accessibility feedback form
• Video Relay Services (American Sign Language or Langue des signes québécoise)
• TTY at: [insert TTY number]

You can also contact our Accessibility Office:

• Email: [insert email address]
• Phone: [insert phone number]
• Mail: [Street address, City, (Province) A1A 1A1]

Submit anonymous feedback

If you want to provide anonymous feedback:

• do not state your name or provide any other identifying information (for example, your email address or phone number)
• do not include your return address on the envelope if you send feedback by mail

If you want a response

If you’ve asked for a response, we will respond in the same way that you communicated with us.

Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.

Online form or email feedback

We will respond by email within [5 business days].

Phone feedback

We will respond by phone within [5 business days].

Mail-in feedback

We will respond by mail within [5 business days plus mailing time].

Feedback received through [other means]

We will respond by [other means] within [5 business days].

What we do with your feedback

We analyze feedback for trends and patterns. We don’t identify individuals in our reports.

The only time your feedback will be connected to you is when you request a personal response from our [Accessibility Office].

We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

Request an alternate format

You can request an alternate version of our feedback process, accessibility plans or progress reports by email at [insert email address] or telephone at [insert phone number] or [insert phone number].

Formats available:

• print
• large print (larger and clearer font)
• braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
• audio (a recording of someone reading the text out loud)
• electronic formats that are compatible with adaptive technology