Top tasks for Canada.ca: Canada.ca design
People come to our digital channels to get specific things done. This inventory identifies the 50 most in-demand tasks and helps focus improvements on the information and services people use most, making it easier for them to find what they need and complete their tasks successfully.
Inventory of top 50 tasks
| Rank | Task | Institution(s) | GC Task Success Survey responses |
|---|---|---|---|
| 1 | Access a CRA Account (My Account, My Business Account, Represent a Client) | Canada Revenue Agency | 68,070 |
| 2 | Apply for a work permit | Immigration, Refugees and Citizenship Canada | 49,702 |
| 3 | Apply for a visitor visa to Canada | Immigration, Refugees and Citizenship Canada | 33,038 |
| 4 | Check your application status | Immigration, Refugees and Citizenship Canada | 30,910 |
| 5 | Immigrate through Express Entry | Immigration, Refugees and Citizenship Canada | 26,145 |
| 6 | Apply for an Electronic Travel Authorization (eTA) | Immigration, Refugees and Citizenship Canada | 20,759 |
| 7 | Get tax slips (T4, T5, T3) | Canada Revenue Agency | 17,723 |
| 8 | Renew a Canadian passport | Immigration, Refugees and Citizenship Canada | 16,060 |
| 9 | Employment Insurance (EI) - Submit an EI report | Employment and Social Development Canada | 15,878 |
| 10 | File a personal income tax return (T1) | Canada Revenue Agency | 14,032 |
| 11 | Access My Account | Canada Revenue Agency | 13,702 |
| 12 | Employment Insurance (EI) - Apply for EI regular benefits | Employment and Social Development Canada | 13,040 |
| 13 | Check online mail | Canada Revenue Agency | 11,466 |
| 14 | My Service Canada Account (MSCA) - Sign in to MSCA | Employment and Social Development Canada | 11,430 |
| 15 | Canadian Dental Care Plan (CDCP) | Employment and Social Development Canada | 11,297 |
| 16 | Apply for Canadian citizenship | Immigration, Refugees and Citizenship Canada | 11,104 |
| 17 | Canada Child Benefit (CCB) | Canada Revenue Agency | 9,978 |
| 18 | Canada Pension Plan (CPP) - Check information or manage your pension | Employment and Social Development Canada | 9,622 |
| 19 | Apply for a study permit | Immigration, Refugees and Citizenship Canada | 9,596 |
| 20 | Get a copy of my T1 notice of assessment or reassessment | Canada Revenue Agency | 9,383 |
| 21 | Canada Disability Benefit | Employment and Social Development Canada | 8,580 |
| 22 | IRCC accounts - sign in and register | Immigration, Refugees and Citizenship Canada | 7,230 |
| 23 | Find my Tax-free savings Account (TFSA) contribution limit | Canada Revenue Agency | 7,012 |
| 24 | Check processing times | Immigration, Refugees and Citizenship Canada | 6,990 |
| 25 | Jobs in the federal public service | Public Service Commission of Canada | 6,853 |
| 26 | Weather (current conditions, forecasts, radar, alerts, historical) | Environment and Climate Change Canada | 6,407 |
| 27 | GST/HST - File a return | Canada Revenue Agency | 5,760 |
| 28 | Contact Immigration, Refugees and Citizenship Canada | Immigration, Refugees and Citizenship Canada | 5,535 |
| 29 | Find a job in the private sector | Employment and Social Development Canada | 5,464 |
| 30 | Employment Insurance (EI) - Check EI eligibility | Employment and Social Development Canada | 5,076 |
| 31 | Old Age Security (OAS) - View my OAS payments | Employment and Social Development Canada | 5,016 |
| 32 | Register for a CRA Account (My Account, My Business Account, Represent a Client) | Canada Revenue Agency | 4,815 |
| 33 | Old Age Security (OAS) - Apply for OAS and Guaranteed Income Supplement (GIS) | Employment and Social Development Canada | 4,160 |
| 34 | Sponsor your family members to immigrate to Canada | Immigration, Refugees and Citizenship Canada | 4,080 |
| 35 | Immigrate as a provincial nominee | Immigration, Refugees and Citizenship Canada | 3,994 |
| 36 | Pension payment dates | Employment and Social Development Canada | 3,905 |
| 37 | Benefits for people with disabilities | Employment and Social Development Canada | 3,857 |
| 38 | Travel advice and advisories | Global Affairs Canada | 3,659 |
| 39 | Sign up for direct deposit or change your banking information | Canada Revenue Agency/Public Services and Procurement Canada | 3,544 |
| 40 | Get help with My Account | Canada Revenue Agency | 3,331 |
| 41 | My Service Canada Account (MSCA) - Register for a MSCA | Employment and Social Development Canada | 3,265 |
| 42 | Find out when I can expect my tax refund | Canada Revenue Agency | 3,243 |
| 43 | Find a government policy, directive, standard or guideline | Treasury Board of Canada Secretariat | 3,127 |
| 44 | Discover benefits available to you | Employment and Social Development Canada | 3,082 |
| 45 | Apply for a new Canadian passport | Immigration, Refugees and Citizenship Canada | 3,042 |
| 46 | Canada Pension Plan (CPP) - Apply for CPP retirement pension online | Employment and Social Development Canada | 2,901 |
| 47 | Check documents required to enter Canada | Canada Border Services Agency | 2,837 |
| 48 | Scholarships to study in Canada | Global Affairs Canada | 2,744 |
| 49 | Calculate payroll deductions | Canada Revenue Agency | 2,739 |
| 50 | Get, renew or replace a permanent resident card | Immigration, Refugees and Citizenship Canada | 2,690 |
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